Effective Date: August 22, 2024
At Blue Light Guard, we are committed to ensuring your satisfaction with our blue light blocking glasses. If you need to return or exchange a product, please review our Refunds and Returns Policy below. This policy outlines the process, conditions, and timeframes for returns and refunds.
1. Eligibility for Returns
- Timeframe: You may return products within 14 days from the date you receive them.
- Condition: To be eligible for a return, products must be unused, in their original packaging, and in the same condition as when you received them. All tags and labels must be intact.
2. Initiating a Return
- Contact Us: To initiate a return, please contact our customer support team at grantbird05@gmail.com with your order number and reason for the return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning the product. Please do not send your product back without prior authorization.
3. Return Process
- Packaging: Carefully pack the product in its original packaging to prevent damage during return shipping.
- Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- Address: Send the product to the following address:Blue Light Guard
Rua Graca 186,
4400-474 Vila Nova de Gaia,
Portugal - Proof of Shipping: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost or damaged in transit.
4. Refunds
- Processing Time: Once we receive and inspect the returned product, we will process your refund within 7 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.
5. Exchanges
- Process: If you wish to exchange a product for a different size or color, please contact our customer support team. Exchanges are subject to product availability and may involve additional shipping costs.
6. Defective or Incorrect Products
- Defects: If you receive a defective product or an item that does not match your order, please contact us immediately at grantbird05@gmail.com. We will provide instructions for returning the defective or incorrect product and arrange for a replacement or refund, including any shipping costs incurred.
7. Non-Returnable Items
- Exceptions: Some items may not be eligible for return or refund. These include products that have been customized or personalized according to your specifications.
8. Customer Support
For any questions or concerns regarding returns and refunds, please contact us at:
Blue Light Guard
Rua Graca 186,
4400-474 Vila Nova de Gaia,
Portugal
Email: grantbird05@gmail.com
We appreciate your business and strive to provide high-quality products and services. If you have any issues, please let us know so we can address them promptly. Thank you for choosing Blue Light Guard!